In this episode, Gayatri Kalyanaraman is in conversation with Saikat Chakrabarty who is a Technologist, Director, Engineering at Mihup and he’s a AI/ML and Computer Vision…

BENGALURU: Imagine an artificial intelligence (AI) chatbot, such as Google Bard or ChatGPT by OpenAI, answering all the queries posed to it in local languages.

Conversation Intelligence Systems, a vital component of the modern tech landscape…

While every sector is poised to benefit from conversational AI, its impact will be especially profound in the customer service…

For any new technology to gain global adoption, it is critical that it is capable of resolving serious business issues at scale.

Businesses have become globalized and it is normal for enterprises to operate across diverse geographies and cater to their customers in a more personalized way.

Finance Minister Nirmala Sitharaman delivered Budget 2023 on Wednesday and announced revisions to certain levies and taxes

The Union Budget 2022-23 is all set to be presented by the Union Finance & Corporate Affairs Minister Nirmala Sitharaman on 1st February, 2022 in Paperless form.

Banking is one of the most competitive domains today.

One essential factor driving the success of every modern business, irrespective of size, location, and industry, is ‘superior customer service.’

There has been a major transformation in the last three years which led to the higher components of digital integration, automation, and online services in every aspect of banking now.

There is no industry vertical that has been more affected by changes in customer behaviour and preferences than the BFSI sector.

Digital technology has evolved tremendously in the last couple of decades. Now, it is no longer just about using technology to get things done

Irrespective of the business type, the daily interactions with your customers and target audience are bound to create massive volumes of data.

Financial services in the digital era have undergone a significant transition.

About 95% customer-care conversations are expected to be managed by conversation intelligence by 2025.

There are two typical scenarios that continue to pose challenges for contact center managers all over the world.

There are two typical scenarios that continue to pose challenges for contact center managers all over the world.

Insurance is one of the most complex legacy industries globally.

Any new technology that is introduced in business operations, aims to be effective on two points.

Contact centers have emerged as key hubs of sales, compliance  and customer satisfaction in the modern era.

One of the most salient aspects of today’s digital world is the generation of data.

Almost half of businesses today are now using applications powered by natural language processing (NLP), and one-in-four businesses plan to begin using NLP technology over the next 12 months.

An estimated 82% of customers leave a business because of poor experience.

Voice AI Technology has been around for a while and the smartphone revolution has turned it into a ubiquitous phenomenon.

Mihup Communication Pvt. Ltd, a fast-evolving, trusted voice technology company, has clocked a 3X revenue growth in FY 21-22.

AI-powered sentiment analysis is the most impactful way to assess customer opinion.

Did you know, a whopping 61% of consumers are likely to abandon a brand on account of poor customer service?