Mihup Interaction Analytics

Analyze 100% Interactions.

Evaluate 5X Faster with AI.

Get business insights in real-time, manage agent
performance, digitize coaching needs for your contact center, all in one place.

Achieve Successful Business Outcomes

1%

Boost in operational efficiency

0%

Increase in
CSAT

0%

Enhanced compliance management

Everything You Need to Analyze Customer Interactions

Dashboards and Reports

Get all the key insights and updates in one place with the comprehensive dashboard and reporting mechanism.

AI-assisted QA

Analyze each call and provide auto-filled scores in QA Forms. These evaluations can be viewed by the Quality Analysts and edited as per their requirement.

Customer Sentiment Analysis

Detect negative customer sentiments, supervisor escalations, social media threats, legal threats, and more.

Agent Performance Management

Discover the high-performing and under-performing agents, identify specific areas for improvements and visualize agent performance trends with in-built agent scorecards.

Agent Coaching

Determine individual agent coaching needs based on areas of improvement. Manage training schedules, assign training, track training completion, etc.