Mihup Agent Assist

Empowering Agents with Real-time AI

Mihup Agent Assist provides your contact center agents with real-time cues, coaching, and automation on live customer interactions to boost sales and customer retention.

Bring the Best Out of Every Agent

0%

Increase in sales conversion

0

hrs/week

Time saved with
automation

0%

Faster
agent onboarding

Everything You Need to Improve Agent
Performance

Agent Cues

Enables team leads relevant real-time cues to handle different scenarios. Mihup Agent Assist provides a range of suggestions to generate desirable responses.

Note-taking and Bookmarking

Makes it easy to take quick notes via live transcriptions. It allows agents to revisit the notes later, helping agents to directly jump to the important parts of the call.

Call Summary

Presents the entire conversation as a small snippet, freeing agents from the task of manually summarizing calls and enabling them to view, add or edit parts of the summary, reducing the after-call work.

Integrated CRM and KMS Platforms

Fetches data automatically from the KMS or CRM system and displays information about the next best step. Agents can also fetch crucial product data and FAQs during a live call.

Task Automation

Automates all mundane tasks such as updating call summaries, comments, scheduling, broadcasting, messages, and more enabling agents to focus better.